Multichoice Kenya has today officially opened its doors to a new branch located in Ongata Rongai. The Rongai branch will serve both DStv and GOtv customers and is located on the First Floor of Rongai Business Centre along Magadi road. The opening of the branch is a strategic move to ensure customers can easily access service points across the county.
Alvin Kimani, CEC Trade, Investments and Cooperatives Kajiado County while officially launching the new branch on behalf of H.E Joseph Ole Lenku, Governor of Kajiado County said, “The opening of this Rongai branch will greatly the residents of Rongai and adjacent areas of Nkoroi, Matasia, Kware and Kandisi as the residents will no longer need to travel long distances to access after-sale support. This branch will also make a significant contribution by increasing the number of businesses in this area through offering opportunities to direct sales agents, installers and electronic service partners who will indirectly support the operations of this branch. We are grateful to MultiChoice Kenya for bringing services closer to the people of Rongai and we look forward to enjoying the programming on your platforms.”
Nancy Matimu, MultiChoice Kenya Managing Director said, “The launch of the Rongai branch is in line with our mission of enriching lives by making entertainment more accessible. Nairobi is rapidly expanding, and we want to grow with our customers. This branch is therefore a strategic move to ensure that our customers can enjoy hustle free viewing and easily access after-sale services conveniently and with the least hustle.”
Customer can access sales and after sales support services such as decoder diagnostics, software upgrades, repair or replacement of faulty decoders, consumer education (self-help service techniques), installation services, subscription payment, purchase of accessories among others.
The branch with be an addition to the existing MultiChoice Kenya branches at T-Mall, Junction Mall, Greenspan and Sarit Centre located in Nairobi. Other branches are in Mombasa, Nyeri, Kisumu, Eldoret and Nakuru. The MultiChoice Rongai branch will be open daily from 8am to 6pm on weekdays, 9am to 6pm on weekends and 9am to 5pm on public holidays.
